Processing, Shipping, Return, and Refund Policy

 Processing, Shipping, Return, and Refund Policy for Self-Crafted

Thank you for shopping with us! We are committed to providing you with a seamless and efficient shipping experience. Please take a moment to review our policies

Reporting Damaged Items If you receive a damaged item, please report it to us within 48 hours of receiving your order. To report a damaged item, please follow these steps:

  1. Take clear photos of the damaged item, including any visible damage to the packaging.
  2. Contact our customer service team at  shopselfcrafted1@gmail.com and provide your order number and photos of the damaged item.
  3. Our customer service team will review your claim and provide further instructions on how to proceed.

Refund Eligibility To be eligible for a refund, please make sure that:

  • The item was purchased in the last 30 days.
  • The item is unused and in the same condition as you received it.
  • The item is in its original packaging.

Exchanges If you need to exchange your item for a different size or design, please contact us within 30 days of your purchase.

Return Process

To initiate a return, please contact us at shopselfcrafted1@gmail.com to request a return authorization. We will provide you with a return shipping label. Please note that return shipping costs will be deducted from your refund.

Refund Timeframe Refunds may take 5-7 business days to process after the returned item is received.

Refund Exceptions Unfortunately, we cannot accept returns on the following items:

  • Custom-made or personalized items
  • Items that show signs of use or damage
  • Items not in their original condition or packaging

Non-Refundable Items Some items are non-refundable, including but not limited to gift cards, downloadable software products, perishable goods, and custom products (such as special orders or personalized items). 

  • Weekender Bags are custom made to order. Refund will be issued if item is damaged or the wrong item was sent. 

Shipping Policy:

Domestic Shipping
  • Delivery Time: Orders shipped within the United States typically take 4-8 business days to arrive.
  • Shipping Cost: The cost of shipping will be calculated at checkout based on your delivery location.
International Shipping
  • Delivery Time: For international orders, delivery can take anywhere from 10-30 business days depending on the destination country.
  • Shipping Cost: The shipping cost will vary based on the delivery location and will be calculated at checkout.
Shipping Origin

All orders are shipped from our facility located at:

4005 Campus Drive
Fort Worth, TX 76119
United States

Additional Information
  • Customs and Duties: International customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.
  • Shipping Notifications: You will receive a confirmation email with tracking information once your order has been shipped.

 

Payment and Processing Policy:

Processing Time: Please allow 1-2 business days for order processing before shipment.

  • This processing time begins after the order has been successfully placed and payment has been received.

  • Please note that processing times may vary based on the payment received. Bank transactions may not be indicated for 48-72 hours. Once payment has been confirmed by the bank, your order will be fulfilled.

  • For faster processing times, please consider using PayPal.

  • Please note that processing times may vary depending on factors such as product availability, order volume, and any customization requests.
  • Orders placed on weekends or holidays will be processed once payment has been received. 

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact our customer support team.

Thank you for choosing us for your shopping needs!

Contact Us By Email: shopselfcrafted1@gmail.com